Keep in the very front of your mind that their perspective is to get the claim finished. Check out the contractor they send or refer even if they are on “the list” of approved contractors. When there is high demand for contractors, they may bring in poor quality contractors to get the claim resolved at as low a cost as possible.
Some companies will not deal with the underlying causes that lead to the claim. It is in your best interest to have those items addressed before repairs are made to avoid reoccurrence of the problem.